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Disputes, mediation and conciliation

The Department offers a free mediation/conciliation service through the International Student Conciliator. The Conciliator attempts to resolve disputes between international students and institutions, as part of the institution's internal complaints and appeals procedure. For example, a student may be dissatisfied with some aspect of the education that is being offered by the institution.

If either a student or a member of staff at an institution would like to discuss a particular case with an independent person, they can contact the Conciliator, Ms Anne Duncan either by telephone 08 9441 1953, facsimile 08 9441 1950 or email anne.duncan@des.wa.gov.au.

The Conciliator is able to discuss issues of concern at any stage of the internal complaints and appeals procedure, however, will not become actively involved in the case until the parties have attempted to resolve the dispute themselves and that attempt has failed.