Home > Higher Education > Student Complaints > Universities

Universities

Universities are autonomous, self-accrediting institutions and as such are outside of the Department’s jurisdiction.  All universities have grievance procedures in place and any complaint that a student may have against the university at which they are enrolled, should be directed to those internal mechanisms in the first instance.  Should you have exhausted those avenues and still feel that your complaint as not been adequately addressed, you can put your concerns in writing to the Minister for Education and Training or contact the State Ombudsman at the following address:

Ombudsman Western Australia
Level 12, 44 St Georges Terrace
PERTH  WA  6000
Tel:  +61 08 9220 7555
Freecall:  1800 117 000 (Interpreter available)
Website:  www.ombudsman.wa.gov.au