Complaints

The Department of Education Services aims to provide a quality service to its clients with the goal of continuous improvement.

Complaints about a service or product provided by the Department may be made directly to an officer verbally.  Verbal complaints about a service or product will be dealt with as close as possible to the first point of contact, in line with the seriousness of the complaint.  Written complaints about a service or product provided by the Department can also be sent to the address below.

Complaints about Department staff members or contactors are taken seriously by the Department and should not be regarded casually.  Such complaints should be made in writing.  The Department’s procedures for the assessment and investigation of complaints about staff and contractors take into account the importance of natural justice for all parties to a complaint, and the upholding of the public interest within the scope of the Department’s authority.

Written complaints should be sent to the following address:

Manager, FOI and Strategic Complaint Operations
Department of Education Services
PO Box 1766, OSBORNE PARK WA  6916
Email: John.Blahusiak@des.wa.gov.au

Records of the Department are subject to the Freedom of Information Act 1992.  Whilst material can be exempt from disclosure under FOI, decisions of the Department to exempt certain matter can be subject to appeal to the Office of the Information Commissioner.  Complaints should be conveyed in a responsible, civil and professional manner on the basis that absolute confidentiality cannot be guaranteed.

The Public Interest Disclosure Act 2003 provides protections for disclosers of public interest information.  The Act also places specific obligations on disclosers.  Please refer to the Department’s resources on ‘Public Interest Disclosures’ for further information about making a Public Interest Disclosure.